Refund policy

RETURN AND EXCHANGE POLICY

Guaranteed Satisfaction

At KOVO, we always strive for your satisfaction. This policy ensures a clear and fair process.

General Conditions

Accepted Reasons

3.1. Withdrawal / Change of Mind:

You have up to 30 calendar days from receiving the product.

The product must:

1. Be in its original packaging
2. Show no signs of use
3. Include all accessories

If approved, you will receive a return label valid for 7 days.

3.2. Manufacturing Defects:

Must be requested within 30 days.

Does not cover accidental damage or improper use.

3.3. Damaged Product Upon Arrival:

Refuse the delivery or request an immediate return.

Please attach photos of the damage.

3.4. Incorrect Product:

You must request the exchange within a maximum of 7 calendar days.

3.5. Inspection and Resolution:

Once received, the product will be inspected within 10 business days.

If approved, a refund will be issued.

3.6. Proofs:

You must attach photos or videos clearly showing the issue.

3.7. Customer Responsibility:

It is the customer's responsibility to choose the correct model/color when purchasing.

Refund Options

4.1. Store Credit:

Valid for the same amount towards future purchases.

4.2. Credit Card:

Refunds are processed according to the card issuer's timelines, usually 1–2 billing cycles.

4.3. Chargebacks:

If the product was delivered but payment was reversed, return will be requested.

4.4. Bank Transfer:

Refund within up to 10 business days to the original account.

4.5. Other Cases, such as lost or out of stock:

Processed within 5 business days.

Questions

Buy More, Pay Less